Privacy policy

Last updated: 4 November 2026

TechnoMart respects your privacy. This policy explains what personal information we collect, why, who we share it with, and the choices you have. It covers our website, technomart.co.za, and the TechnoMart app for Android and iPhone, which share one account. We handle personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA).

TechnoMart is the responsible party for your information. You can reach us, and our Information Officer, at support@technomart.co.za.

Information we collect

Information you give us

Account: name, email address, phone number and password. We store the password only in hashed form, so nobody at TechnoMart can read it.
Addresses: the delivery addresses you save.
Orders: the items you buy, amounts, delivery details and order history.
Payments: payment status and reference only. Card details go straight to our payment provider; we never see or store your card number.
Devices and repairs: phones you register with us (model, serial number and purchase date) and repair bookings, including the fault you describe and where to collect the phone.
Reviews and questions: product reviews, questions and answers you post. These are public and show your first name and last initial.
Rewards: your points balance and history, your referral code, and who joined with it.
Messages: what you send us by email, and what you type into the shopping assistant on the website.
Preferences: whether you want marketing messages.

Information collected automatically

Website: IP address, browser, device type and pages visited, through essential cookies and, only if you accept them, analytics cookies.
App: the technical details any app sends with a request, such as IP address, app version and device type, which our servers log for security and to fix problems.

What the app does not collect

The TechnoMart app does not access your location, contacts, photos, camera, microphone or files. It does not use an advertising identifier, shows no ads, and does not track you across other companies’ apps or websites. On your phone, the app keeps your sign in in the phone’s secure storage, plus settings such as whether you have seen the welcome screens. Signing out removes the sign in.

How we use your information

To create and run your account, on the website and in the app
To process, deliver and support your orders, returns and repairs
To run rewards, referrals and the price drop alerts you ask for
To send order, repair and account updates by email and to the app’s notification inbox
To answer your questions and support requests
To send marketing, only if you opt in; you can opt out at any time
To keep the service secure, prevent fraud and fix problems
To meet our legal, tax and accounting obligations

We process your information because it is needed to provide what you asked for, because the law requires it, for our legitimate interest in running a safe and working shop, or, for marketing and analytics cookies, because you agreed. We do not make automated decisions about you that have legal or similarly significant effects.

Who we share information with

We share only what each provider needs to do its job for us, and they may use it only for that:

Supabase: database and account hosting (EU)
Vercel: hosting for the website and the servers the app talks to (US and a global network)
Peach Payments: card payment processing (South Africa)
Resend: sending our emails (US)
Couriers: your name, address and phone number, to deliver orders and collect repairs
OpenRouter: processes what you type into the website’s shopping assistant to produce its replies (US). Please do not type personal details into the assistant.
Google (Tag Manager and Analytics): website usage statistics, only if you accept analytics cookies
Apple and Google: run the App Store and Google Play, where you download the app, under their own privacy policies

We may also disclose information when the law requires it, to protect our rights or someone’s safety, or to a buyer if the business is sold. We do not sell your personal information and do not share it with anyone for their own advertising.

Cross-border transfers

Some providers above store or process data outside South Africa, mainly in the EU and US. We use providers bound by data protection laws or agreements that give protection comparable to POPIA.

Security

All traffic between you and TechnoMart, on the website and in the app, is encrypted in transit with HTTPS. Passwords are hashed, sign in attempts are limited, and staff access is restricted to those who need it. No system is perfectly secure, so if a breach affects your information we will tell you and the Information Regulator, as POPIA requires.

How long we keep information

Account, addresses, devices, repairs, reviews, rewards and notifications: while your account is open, and deleted when you delete it
Order records: at least 5 years, as South African tax law requires, with your name and contact details removed once your account is deleted
Server logs: a short period, for security and troubleshooting
Marketing preferences: until you change them or delete your account

Deleting your account

You can delete your account at any time. In the app, go to Account, then Delete account. Without the app, email support@technomart.co.za from the address on your account. Our account deletion page explains what is deleted and what the law makes us keep.

Your rights under POPIA

Access the personal information we hold about you
Correct or update it; you can edit most of it yourself in your account
Ask us to delete it, subject to the legal retention above
Object to processing, and opt out of direct marketing at any time
Withdraw consent you gave, such as for analytics cookies
Lodge a complaint with the Information Regulator

To use any of these rights, email support@technomart.co.za. We may ask you to confirm your identity first, and we reply within 30 days.

Children

TechnoMart sells to adults. The website and app are not meant for anyone under 18, and we do not knowingly collect information from children. If you think a child has given us information, email support@technomart.co.za and we will delete it.

Cookies

The website uses essential cookies and similar storage for sign in, the cart and your cookie choice. With your consent it also uses analytics cookies through Google Tag Manager. You can accept or decline them in the cookie banner and clear them in your browser settings. The app does not use tracking cookies.

Changes to this policy

We may update this policy as the website and app change. The date at the top shows the current version, and we will tell you by email or in the app before a significant change takes effect.

Contact and complaints

For privacy questions or Information Officer enquiries, email support@technomart.co.za. If you are not happy with how we handled your information, you can complain to the Information Regulator (South Africa) at inforegulator.org.za.